Refund policy
Return & Exchange Policy
At Hexentrix3D, we take pride in crafting high-quality 3D-printed products with precision and care. Since each item is made to order, we do not accept returns, exchanges, cancellations, or refunds once an order has been placed.
No Returns or Exchanges
- Due to the custom and made-to-order nature of our products, we do not entertain returns or exchanges under any circumstances.
- Please review your order carefully before completing your purchase.
No Cancellations or Refunds
- Once an order is placed, it cannot be canceled, modified, or refunded.
- If there are any issues with your order, such as receiving a damaged or incorrect item, please contact us within 48 hours of delivery at support@hexentrix3d.com with clear photos of the product and packaging.
Damaged or Defective Items
- In the rare case that your item arrives damaged due to shipping, we will assess the issue and provide a resolution at our discretion.
- You must provide clear images of the damaged product and packaging for verification.
We appreciate your understanding and support! If you have any concerns, feel free to reach out to us at support@hexentrix3d.com